Kumar your manuipulative re-imagining of events only serves to illustrate my review. I was abusive HOW? You have got to be kidding me. What equipment of yours was mishandled? And what safety precautions were ignored? Ben told me more than once that I had done great and I got nothing but thumbs up from him. And most importantly you know all this how? Because you were never there to observe any of it.
With Pauline I calmly sat down and removed all of my equipment and left everything there. What on earth was thrown on the ground?I calmly told Pauline after her condescension and aggressiveness that I was leaving and calmly left. There was no abuse done to your staff. It was more like her narcissistic controlling behavior was triggered by my walking out. I actively sought answers to my safety questions which Pauline used as an opportunity to patronize. You condoning her behavior merely affirms my review. And you may rest assured I have no desire to ever enter your laughable excuse for a dive shop. For all others reading this review please see the owner’s response for an idea of how any of your concerns will be addressed.
***Original Post*** very unethical dive operator, and I would caution against using BLA. I already had initial doubts when, after having signed up for the Open Water Certification Course, I found out that the operator had mislead us regarding the $100.00 store “credit” for diving gear advertised and also found out that our diving teacher would not be the one to accompany us on our ocean dives for the Open Water Certification I had signed up for.
My initial teacher, Ben, was so amazing that I put these concerns aside. He was calm, easygoing, a very steady presence under water who instilled a sense of trust and safety–just what every diving student needs. I cannot speak highly enough of him.
Unfortunately, Hurricane Hilda hit and we got stuck with a domineering, condescending, narcissistic teacher Pauline Roche, who somehow thought that barking orders and patronizing/talking down to students was the way for beginners to enjoy learning how to dive. She was ultimately so nasty that I left. Unfortunately, the situation only got worse when she pursued me to my car against my wishes to get the air tanks that I had been given from the operator. Just as I was getting ready to pull away to go to the store to return the tanks, she suddenly banged really loudly on my window and opened the door to my car, yanking the tanks out, telling me that I was being “extra”. As I was telling her that I was on my way to the store to return the tanks, she told me that there was no need to–as if I was going to let her behavior go unaddressed and not get my $500.00 back. She could have very easily caused an accident and her behavior was harassment at minimum.
The owner Kumar was away on vacation supposedly and I never heard anything back for a week. When I called, he could not have cared less, and said he would “review my case” and get back to me. A few days later I got a generic email that he could not refund my money. Not once was this crazy, unhinged woman’s behavior addressed.
I had to file a complaint with SSI (who asked if I had called the police) and also dispute the transaction with my credit card company. Otherwise I was prepared to go to court.
Stay away from this company. – via